A pregnant woman or mom can register for MomConnect in any of the following ways:
Send “join” on WhatsApp to 079 631 2456 (or click this link)
Dial *134*550*2# (free)
Scan the QR code
She will need the relevant facility code from a nurse at a public clinic to finish the registration, as well as her estimated date of delivery.
Information
MomConnect users get access to valuable tips and information about caring for mom and baby.
Messages cover topics like antenatal care and accessing care in labour, diet and nutrition, non-pregnancy related infections, hypertension, newborn care, breastfeeding and immunisation and appointment reminders.
WhatApp messages are in English, and SMS messages are in any of South Africa’s 11 official languages.
Helpdesk
Any MomConnect user can send a question to the helpdesk.
An automated system suggests answers for frequently asked questions.
Unanswered questions go to expert helpdesk operators at the Department of Health, who will address the unique circumstances presented.
Feedback:
MomConnect users can send compliments or complaints about the service experienced at public health clinics.
The Department of Health’s helpdesk operators will follow up on complaints.
